Privacy Policy

Our Privacy Mission Statement:

"At NAHC, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it."
 

Our Privacy Statement for NAHC website

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. NAHC is committed to the online privacy of all its users.

Information We Collect

To be able to us our website we have to collect certain information from you. As part of this, you will need to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your registration details easily through the account facilities available on the website.

User name and password - If we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Email address - we send a confirmation of your orders via email which may include delivery details, order tracking and our customer services details, in case you need to contact us about your order.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

You may also provide us with personal information if you contact us via the website.

Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.

Cookies

Our sites use a number of different cookies. Below we explain the cookies we use and why we use them.

What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

There are two broad categories of cookies:

  1. Persistent cookies
    Persistent cookies remain on your device until deleted manually or automatically.
  2. Session cookies
    Session cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

  1. Essential cookies
    Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our site can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
  2. Performance cookies
    Performance cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around them. This helps us to improve the way our site work by enabling us to tailor our site to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
  3. Experience cookies
    Experience cookies allow our site to remember the choices you make. Our site uses experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices. 
    Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.

Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Who We Share The Information With

We will not sell, distribute or lease your personal information to third parties. We may need to disclose your information for internal business analysis purposes.

International transfers - in order to carry out the steps set out above we may send your personal information outside of the European Economic Area and, if necessary, across international borders. The data protection laws in these countries may not be as comprehensive as in the European Economic Area. However, we have taken appropriate steps to make sure there is the same level of protection for the processing carried out in these countries as within the European Economic Area. However, any such information will be dealt with in accordance with the UK’s Data Protection Act.

Storage of Data

We will not store your personal information for any longer than we need to, however we may be obliged by law to store your communications and personal information including activity logs and we may need to show details of these to government or authorised officials upon request. Like many websites, we use log files to monitor the effectiveness of our website.

Keeping your information secure - to help us keep your information confidential you should:

  1. Keep your password secret.
  2. Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.
  3. You should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.
  4. If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Links

Our website may contain links to let you visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. NAHC is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a way different from that told to you at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.